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Frequently asked questions
General
We recommend 1 hour lessons, weekly. In order to ensure our students are progressing and keeping momentum with their learning, we do not accept lessons less than 1 hour, or fortnightly lessons.
Since we mould the lessons to suit the students' needs, we have a flexible approach to the enrolment process. If you are unsure of how long each lesson should be for your child, we suggest starting off with 1 hour per week, and increasing from there if needed.
Using our online scheduling system, Teach Works, your child's lessons are marked as attended by their tutor manually. You will receive an invoice for each lesson 1-2 business days following the lesson.
Our standard form of payment is via Direct Debit. If credit card payments are preferred, we are able to organise termly invoices for you.
Cash is not accepted.
At the end of the day, we are working with people, and we need to ensure that the energy is right. Sometimes, this is not the case, and that's ok!
We value open and honest communication with our clients, and encourage each client to give us a call if they have any concerns about the tutor who has been assigned to their child. We are more than happy to make adjustments to ensure we have the right match.
We match your child with a carefully selected tutor based on their needs, personality and learning style. Lessons are one-on-one and tailored to your child’s goals, whether that’s improving confidence, catching up, or extending beyond the classroom.
We can connect with your child's teacher and take on recommendations from any form of formal reporting to ensure we are in sync with the many stakeholders involved in your child's progress and development.
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